PulseOS runs your customer support operations on autopilot — automating tickets, coaching agents in real time, and surfacing insights that move CSAT. Built for teams that want outcomes, not another dashboard to manage.
Every feature PulseOS ships is aimed at moving one of these three metrics.
Auralis Autopilot handles repetitive queries around the clock. Human agents handle what matters.
Faster resolutions, consistent answers, and 24/7 availability mean customers leave happier.
Internal automations and AI drafts free your team to focus on complex cases and customer relationships.
Each component of the Auralis stack handles a specific part of the support lifecycle — together they cover every touchpoint.
Instant AI resolution for end customers. Deflects tickets with hyper-accurate, human-like answers 24/7. Handles the repetitive so your team can handle the exceptional.
AI co-pilot for your support agents. Drafts replies, surfaces knowledge, suggests next-best actions — in real time. Even junior agents perform like your top performers.
Deep-dive insights for leadership. Track CSAT, sentiment trends, and team KPIs in a real-time dashboard. AI audits 100% of interactions — not random samples.
Voice-first automation. Resolve complex queries over the phone with natural language processing. Hand off seamlessly to human agents when needed — with full context.
Unified, governed knowledge hub for all SOPs, runbooks, and manuals. One searchable, permissioned source of truth that stays fresh as your product evolves.
PulseOS is the operating layer that keeps Auralis running — automating the work, surfacing the signals, and accelerating the growth.